Who We Are

Barbara Cleaning provides professional cleaning services for homes and businesses across Ireland and the United Kingdom.

Contact details:
Barbara Cleaning
Email: contact@barbaracleaning.com
Ireland: +353 89 654 8179
United Kingdom: +44 7774 607179

2) Information We May Collect

We may collect and process the following types of personal information:

• Full name
• Email address
• Phone number
• Property address
• Billing information
• Booking details
• Service preferences
• Messages, enquiries, and communications
• Photos or videos you send to request a quote
• Website usage information, device information, and IP address
• Payment related information where relevant, although payment processing may be handled by third party providers

3) How We Collect Your Information

We may collect personal information when:

• You fill in a contact form on our website
• You request a quote
• You make a booking
• You contact us by email, phone, WhatsApp, or social media
• You subscribe to marketing communications
• You browse our website
• You send us photos, videos, or cleaning requirements

4) How We Use Your Information

We may use your personal information to:

• Respond to enquiries and provide quotes
• Arrange, confirm, and manage bookings
• Deliver our cleaning services
• Communicate with you about your service
• Process payments and invoices
• Improve our website, services, and customer experience
• Maintain internal records
• Send service updates and, where permitted, marketing communications
• Comply with legal and regulatory obligations
• Protect our business, website, team, and customers

5) Lawful Basis for Using Personal Information

We use personal information only where we have an appropriate lawful basis to do so. This may include:

• Taking steps at your request before entering into a contract
• Performing a contract with you
• Complying with legal obligations
• Pursuing legitimate business interests in a fair and proportionate way
• Relying on your consent where required

6) Sharing Your Information

We may share personal information where necessary with:

• Members of our internal team
• Cleaners and operational staff involved in delivering services
• Payment processors and invoicing providers
• Website hosting, analytics, and technology service providers
• Professional advisers such as accountants, insurers, or legal advisers
• Public authorities or regulators where required by law

We do not sell your personal information.

7) International Transfers

Because we operate across Ireland and the United Kingdom and may use third party service providers, your information may be stored or processed in more than one country. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

8) Data Retention

We keep personal information only for as long as necessary for the purposes set out in this Privacy Policy, including managing bookings, maintaining records, meeting legal obligations, resolving disputes, and protecting our business.

Retention periods may vary depending on the type of information and the reason we hold it.

9) Your Rights

Depending on your location and the applicable law, you may have rights in relation to your personal information, including the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to certain processing
• Request restriction of processing
• Request transfer of your data where applicable
• Withdraw consent where processing is based on consent
• Make a complaint to the relevant data protection authority

10) Marketing Communications

If you choose to receive marketing communications from us, we may send updates, offers, or service information by email, SMS, WhatsApp, or other channels. You can opt out at any time by following the unsubscribe instructions or by contacting us directly.

11) Website Analytics and Tracking

We may use analytics and similar technologies to understand how visitors use our website, improve performance, and measure the effectiveness of our content and campaigns. More information is available in our Cookie Policy.

12) Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, disclosure, or alteration. However, no website or electronic storage system can be guaranteed to be completely secure.

13) Third Party Links

Our website may contain links to third party websites or services. We are not responsible for the privacy practices of third party websites, and we recommend reviewing their policies before providing any personal information.

14) Children

Our services and website are not directed at children, and we do not knowingly collect personal information from children without appropriate legal basis or authorisation.

15) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. The latest version will always be posted on this page with the updated date.

16) Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact:

Barbara Cleaning
Email: contact@barbaracleaning.com
Ireland: +353 89 654 8179
United Kingdom: +44 7774 607179