These Terms and Conditions apply to all quotations, bookings, and services provided by Barbara Cleaning. By requesting a quote, making a booking, or using our services, you agree to these Terms and Conditions.

1) About Us

Barbara Cleaning provides professional cleaning services for homes and businesses across Ireland and the United Kingdom.

Contact details:
Barbara Cleaning
Email: contact@barbaracleaning.com
Ireland: +353 89 654 8179
United Kingdom: +44 7774 607179

2) Services We Provide

We provide a range of professional cleaning services, including but not limited to:

1. Deep cleaning

2. Regular cleaning

3. Carpet cleaning

4. Oven cleaning

5. Bathroom deep cleaning

6. Post construction cleaning

7. Pressure washing

Service availability may vary depending on location, team availability, weather conditions, property condition, and operational capacity.

3) Quotes and Estimates

All quotes are based on the information available at the time of enquiry. Quotes may be prepared using details provided by the customer, including property size, service type, photos, videos, and descriptions of the condition of the property.

If the actual condition of the property or the scope of work is materially different from what was described when the quote was prepared, Barbara Cleaning may revise the price, team size, time allocation, or service scope.

Quotes are estimates unless expressly stated otherwise.

4) Bookings

A booking is considered confirmed once the service details, date, time, and price or pricing structure have been agreed.

We may request additional information before confirming a booking, including access details, parking information, photos, or clarification on the condition of the property.

We reserve the right to decline a booking where the requested service falls outside our operational scope, available time, health and safety standards, or service area.

5) Cleaning Hours and Team Allocation

Cleaning time is generally measured as total labour hours, not as the number of hours per cleaner individually.

Examples:

1. 4 booked hours with 1 cleaner usually means about 4 hours on site.

2. 4 booked hours with 2 cleaners usually means about 2 hours on site with both cleaners working together.

3. 6 booked hours with 2 cleaners usually means about 3 hours on site.

4. 6 booked hours with 3 cleaners usually means about 2 hours on site.

5. 8 booked hours with 2 cleaners usually means about 4 hours on site.

Time on site may vary depending on the size, layout, level of dirt, build up, access conditions, and additional requests.

Any timeframe discussed before the service is an estimate and not a guarantee.

6) Access to the Property

The customer is responsible for ensuring safe and timely access to the property at the agreed booking time.

This may include:

1. Being present at the property

2. Providing keys or access codes

3. Arranging entry through building management or reception

4. Providing accurate parking or gate access information

If access is delayed, denied, or unavailable, the booked time may still be chargeable, and the service may need to be shortened or rescheduled.

7) Customer Responsibilities

To help us provide the best possible service, customers must:

1. Provide accurate information when requesting a quote

2. Inform us in advance of any priority areas or special requirements

3. Inform us of pets, fragile items, hazards, or delicate surfaces

4. Ensure that utilities such as water and electricity are available where needed

5. Ensure the working environment is reasonably safe for our team

We are not responsible for delays or reduced results caused by missing or incorrect information provided by the customer.

8) Products and Equipment

Barbara Cleaning may use its own cleaning products, tools, and equipment unless otherwise agreed in advance.

We reserve the right to choose the cleaning methods, products, and equipment that we consider appropriate for the surfaces, conditions, and tasks involved.

If the customer requests the use of specific products or asks us not to use certain products, this should be communicated before the appointment. We may decline such requests where they could reduce results or create health and safety concerns.

9) Results and Service Limitations

We aim to deliver high quality professional results. However, some issues may not be fully removable, especially where there is:

1. Permanent staining

2. Heavy limescale build up

3. Mould staining or long term discolouration

4. Burnt on grease

5. Paint, plaster, silicone, or construction residue

6. Damage, wear, corrosion, or deterioration of surfaces

7. Poor previous maintenance

Barbara Cleaning does not guarantee complete restoration of surfaces that are permanently damaged, heavily worn, or altered by age, material condition, or prior neglect.

10) Additional Work

Any additional work requested outside the agreed booking may require extra time, extra charges, or rescheduling.

Where possible, we will explain any extra charge before proceeding. If the customer is unavailable or unable to approve extra work, we may limit the service to the original agreed scope.

11) Payments

Payment terms will be confirmed at the time of booking.

Unless otherwise agreed in writing:

1. Payment is due on completion of the service, or

2. Payment is due according to the invoice terms provided

We reserve the right to charge late payment fees or suspend future bookings where payment is overdue.

12) Cancellations and Rescheduling

If you need to cancel or reschedule, please contact us as early as possible.

We reserve the right to charge a cancellation or rescheduling fee where:

1. The cancellation is made at short notice

2. Staff and travel have already been allocated

3. The team arrives and cannot begin work due to access or other issues outside our control

We also reserve the right to reschedule a booking due to illness, emergency, severe weather, transport disruption, health and safety risks, or other circumstances beyond our reasonable control.

13) Satisfaction and Complaints

If you are dissatisfied with any part of the service, please contact us as soon as possible after the cleaning visit.

To help us review the issue fairly, please include:

1. Your name and booking details

2. A description of the concern

3. Photos where relevant

We will review the matter and, where appropriate, take reasonable steps to address it.

14) Damage and Liability

Barbara Cleaning takes reasonable care while delivering services. If you believe damage has occurred as a direct result of our work, you must notify us promptly and provide sufficient detail to allow investigation.

We are not responsible for:

1. Pre existing damage

2. Normal wear and tear

3. Poor installation or defective fixtures

4. Fragile items not disclosed in advance

5. Damage caused by unsuitable materials or poor prior condition

6. Issues arising from customer instructions that limit the appropriate cleaning method

To the fullest extent permitted by law, our liability is limited to direct loss proven to have been caused by our negligence.

15) Health and Safety

We reserve the right to refuse, limit, or stop work if the property or working conditions present a health and safety risk to our team.

This may include:

1. Aggressive behaviour

2. Unsafe access

3. Hazardous substances

4. Dangerous animals

5. Severe structural or sanitation risks

In such cases, charges may still apply for time, travel, and allocation already committed.

16) Photos and Media

For quoting, quality control, or internal training purposes, we may ask customers to provide photos or videos of the property.

We may also ask for permission to use before and after photos for marketing. We will not use identifiable images for marketing without permission.

17) Website Use

Information on our website is provided for general guidance. We may update services, pricing, descriptions, and availability at any time.

Nothing on the website forms a binding offer until a booking is confirmed.

18) Governing Law

These Terms and Conditions are governed by the laws applicable in the country where the service is booked and provided, unless mandatory local law requires otherwise.

19) Contact Us

If you have any questions about these Terms and Conditions, please contact:

Barbara Cleaning
Email: contact@barbaracleaning.com
Ireland: +353 89 654 8179
United Kingdom: +44 7774 607179